In an emergency: If you or someone you care for needs immediate emergency care, please call 000.
External complaints

If your concern remains unresolved.

We urge you to reach out to us first. This allows us to formally acknowledge your concerns, gather accurate information, and work with you to find a resolution.

If you feel your concern remains unresolved, you may contact one of the following organisations.

NDIS Quality and Safeguards Commission

Regulates NDIS providers and promotes safety and quality services.

1800 035 544 · ndiscommission.gov.au

National Disability Insurance Agency

For feedback or complaints specifically about the NDIS.

1800 800 110 · feedback@ndis.gov.au

Disability Services Commissioner (VIC)

Independent body resolving complaints and protecting rights.

1800 677 342 · odsc.vic.gov.au

Health Complaints Commissioner (VIC)

Impartial complaints resolution for all Victorians.

1300 582 113 · hcc.vic.gov.au

National Relay Service

For people who are deaf, hard of hearing, or have a speech impairment.

relayservice.gov.au

Ready to start your NDIS journey with us?

Whether you're a participant, family member, or support coordinator — we'd love to hear from you. Our team responds within one business day.

Speak with our team 1300 121 257
Start a referral